Reduce Your Business Expenses by Hiring a Virtual Office Answering Service
Imagine paying no monthly lease, mortgage, utilities payment, maintenance cost and so much more? Yes, this is so very possible if you hire a virtual office answering service. It helps in saving costs, however, that doesn’t mean cutting services. Customers anticipate the same service from a business no matter if there is a headquarters or not. Virtual offices mean no physical office hub and the staff is located at multiple sites or works from home.
Virtual call answering service ReceptionHQ is the perfect complement for both small or large businesses that find the cost of delivering in-house, 24/7, live call-support expensive. A virtual office answering service may be advantageous like live answering services along with a sophisticated IVR or voice mail system, along with the option to be completely live, automated or both.
Accounts are typically addressed on the first ring by the IVR system. The caller hears an announcement providing a series of choices, one of them could be transferring the call to a live receptionist. Other service options may comprise leaving a message in a mailbox or being transferred to an extension lined to someone’s personal cell phone or another landline phone.
No matter what options are available to you via the virtual office answering service announcement, but this is where the cost savings begin. An automated IVR can be programmed in such a way to handle non-urgent calls, while the live answering service receptionists can handle the revenue generating, emergency or other specific calls.
Receptionists who attend the calls transferred to the live virtual office answering service greet the callers with the company name as if they are practically working as a staff. A multitude of answering service protocols and delivery methods are usually available to meet the business requirements. Almost every virtual office answering service have direct access to the internet, letting the business owner and/or personnel access your online problem tracking system, FAQs, knowledge base, and account information.
It doesn’t matter if a business provides products or services, is Internet-based or operates in a small area, moving the business operations on a virtual platform is considerable as well as a significant cost-saving measure. It can be your ultimate solution to your call management drama. If you are convinced by the benefits of a virtual office, please feel free to get in touch with ReceptionHQ.